Knowledge Management and Drivers of Innovation in Services Industries

Business & Finance, Industries & Professions, Information Management, Industries
Cover of the book Knowledge Management and Drivers of Innovation in Services Industries by , IGI Global
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Author: ISBN: 9781466622531
Publisher: IGI Global Publication: April 30, 2012
Imprint: Information Science Reference Language: English
Author:
ISBN: 9781466622531
Publisher: IGI Global
Publication: April 30, 2012
Imprint: Information Science Reference
Language: English

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.

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