Improving the Quality of East and West European Public Services

Business & Finance
Cover of the book Improving the Quality of East and West European Public Services by Elke L�er, Taylor and Francis
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Author: Elke L�er ISBN: 9781351155908
Publisher: Taylor and Francis Publication: November 30, 2017
Imprint: Routledge Language: English
Author: Elke L�er
ISBN: 9781351155908
Publisher: Taylor and Francis
Publication: November 30, 2017
Imprint: Routledge
Language: English

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

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This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

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