How to Share Good or Bad News by E-mail
Business & Finance, Business Reference, Business Communication
| Author: | Natalie Canavor, Claire Meirowitz | ISBN: | 9780132159524 |
| Publisher: | Pearson Education | Publication: | January 15, 2010 |
| Imprint: | FT Press | Language: | English |
| Author: | Natalie Canavor, Claire Meirowitz |
| ISBN: | 9780132159524 |
| Publisher: | Pearson Education |
| Publication: | January 15, 2010 |
| Imprint: | FT Press |
| Language: | English |
This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.
How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.
Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....
This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.
How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.
Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....
