Exits, Voices and Social Investment

Citizens’ Reaction to Public Services

Nonfiction, Social & Cultural Studies, Political Science, Politics, History & Theory, Social Science
Cover of the book Exits, Voices and Social Investment by Professor Keith Dowding, Professor Peter John, Cambridge University Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Professor Keith Dowding, Professor Peter John ISBN: 9781139366427
Publisher: Cambridge University Press Publication: April 12, 2012
Imprint: Cambridge University Press Language: English
Author: Professor Keith Dowding, Professor Peter John
ISBN: 9781139366427
Publisher: Cambridge University Press
Publication: April 12, 2012
Imprint: Cambridge University Press
Language: English

Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.

More books from Cambridge University Press

Cover of the book Character, Narrator, and Simile in the Iliad by Professor Keith Dowding, Professor Peter John
Cover of the book Emerging Challenges in Privacy Law by Professor Keith Dowding, Professor Peter John
Cover of the book Fame and Failure 1720–1800 by Professor Keith Dowding, Professor Peter John
Cover of the book English Identity and Political Culture in the Fourteenth Century by Professor Keith Dowding, Professor Peter John
Cover of the book Rule of Law Dynamics by Professor Keith Dowding, Professor Peter John
Cover of the book Rediscovering Economic Policy as a Discipline by Professor Keith Dowding, Professor Peter John
Cover of the book HPCR Practitioner's Handbook on Monitoring, Reporting, and Fact-Finding by Professor Keith Dowding, Professor Peter John
Cover of the book Practical Digital Wireless Signals by Professor Keith Dowding, Professor Peter John
Cover of the book The Complete Guide to the Herschel Objects by Professor Keith Dowding, Professor Peter John
Cover of the book Thoreau at 200 by Professor Keith Dowding, Professor Peter John
Cover of the book Yes to Europe! by Professor Keith Dowding, Professor Peter John
Cover of the book The Cambridge History of Judaism: Volume 6, The Middle Ages: The Christian World by Professor Keith Dowding, Professor Peter John
Cover of the book Legacies of Stalingrad by Professor Keith Dowding, Professor Peter John
Cover of the book Socratic Moral Psychology by Professor Keith Dowding, Professor Peter John
Cover of the book The Development of the Rule of Law in ASEAN by Professor Keith Dowding, Professor Peter John
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy