Customer Service Training for Front-Line Personnel
Business & Finance, Business Reference, Business Ethics, Management & Leadership, Decision Making & Problem Solving, Business Communication
| Author: | The Customer Service Training Institute | ISBN: | 1230000289378 |
| Publisher: | The Customer Service Training Institute | Publication: | January 3, 2015 |
| Imprint: | Language: | English |
| Author: | The Customer Service Training Institute |
| ISBN: | 1230000289378 |
| Publisher: | The Customer Service Training Institute |
| Publication: | January 3, 2015 |
| Imprint: | |
| Language: | English |
The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience.
Customer Service is more than just smiling and thanking people for their business. Great Customer Service is creating the perfect customer experience from when they first walk through the door to puchase until they get their purchase home and are using it. Your frontline people are usually the first employees to interact with the customer so they often set the tone for the entire experience.
"Customer Service Training for Front-Line Personnel" will give all of your front-line employees the skills they need to create happy and satisfied customers who are thrilled with your business and the way they were treated. This will result in more business, more referrals and happeir customers and employees!
No special experience or background is required to learn the tips and techniques covered in this book. All you need is the desire to lear and we will handle the rest for you!
The Customer Service Training Institute has developed their own style of learning called the "Self-Paced" method which enables everyone to learn at their own speed and on their own schedule. Their manuals are not only easy to read but provide extremely fast results with less time and effort.
The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience.
Customer Service is more than just smiling and thanking people for their business. Great Customer Service is creating the perfect customer experience from when they first walk through the door to puchase until they get their purchase home and are using it. Your frontline people are usually the first employees to interact with the customer so they often set the tone for the entire experience.
"Customer Service Training for Front-Line Personnel" will give all of your front-line employees the skills they need to create happy and satisfied customers who are thrilled with your business and the way they were treated. This will result in more business, more referrals and happeir customers and employees!
No special experience or background is required to learn the tips and techniques covered in this book. All you need is the desire to lear and we will handle the rest for you!
The Customer Service Training Institute has developed their own style of learning called the "Self-Paced" method which enables everyone to learn at their own speed and on their own schedule. Their manuals are not only easy to read but provide extremely fast results with less time and effort.
