Customer Satisfaction Measurement for ISO 9000: 2000

Business & Finance, Management & Leadership, Industrial Management
Cover of the book Customer Satisfaction Measurement for ISO 9000: 2000 by Bill Self, Greg Roche, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Bill Self, Greg Roche ISBN: 9781136412424
Publisher: Taylor and Francis Publication: August 15, 2007
Imprint: Routledge Language: English
Author: Bill Self, Greg Roche
ISBN: 9781136412424
Publisher: Taylor and Francis
Publication: August 15, 2007
Imprint: Routledge
Language: English

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.

Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.

Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

More books from Taylor and Francis

Cover of the book A Social History of Contemporary Democratic Media by Bill Self, Greg Roche
Cover of the book The Live Art of Sociology by Bill Self, Greg Roche
Cover of the book The Routledge Handbook of Contemporary Jewish Cultures by Bill Self, Greg Roche
Cover of the book The Politics of Recognition and Social Justice by Bill Self, Greg Roche
Cover of the book Reconfiguring Class, Gender, Ethnicity and Ethics in Chinese Internet Culture by Bill Self, Greg Roche
Cover of the book The Prisoner by Bill Self, Greg Roche
Cover of the book Foundations of the Planning Enterprise by Bill Self, Greg Roche
Cover of the book Women and New Reproductive Technologies by Bill Self, Greg Roche
Cover of the book A Musicology for Landscape by Bill Self, Greg Roche
Cover of the book Encyclopedia of Time by Bill Self, Greg Roche
Cover of the book World Metal Demand by Bill Self, Greg Roche
Cover of the book Catholicism in Modern Italy by Bill Self, Greg Roche
Cover of the book Scotland: the Challenge of Devolution by Bill Self, Greg Roche
Cover of the book Green Landscapes in the European City, 1750–2010 by Bill Self, Greg Roche
Cover of the book Ancient Lives by Bill Self, Greg Roche
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy