Customer Satisfaction Measurement for ISO 9000: 2000

Business & Finance, Management & Leadership, Industrial Management
Cover of the book Customer Satisfaction Measurement for ISO 9000: 2000 by Bill Self, Greg Roche, Taylor and Francis
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Author: Bill Self, Greg Roche ISBN: 9781136412424
Publisher: Taylor and Francis Publication: August 15, 2007
Imprint: Routledge Language: English
Author: Bill Self, Greg Roche
ISBN: 9781136412424
Publisher: Taylor and Francis
Publication: August 15, 2007
Imprint: Routledge
Language: English

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.

Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.

Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

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