Customer Care
A Training Manual for Library Staff
Nonfiction, Reference & Language, Education & Teaching, Educational Theory, Adult & Continuing Education, Language Arts, Library & Information Services
| Author: | Pat Gannon-Leary, Michael McCarthy | ISBN: | 9781780630311 |
| Publisher: | Elsevier Science | Publication: | March 15, 2010 |
| Imprint: | Chandos Publishing | Language: | English |
| Author: | Pat Gannon-Leary, Michael McCarthy |
| ISBN: | 9781780630311 |
| Publisher: | Elsevier Science |
| Publication: | March 15, 2010 |
| Imprint: | Chandos Publishing |
| Language: | English |
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
- Dual use – reference work and/or training manual
- Potential as a text book
- Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
- Dual use – reference work and/or training manual
- Potential as a text book
- Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
