Crowdsourcing Customer Service

How May We Help We?

Business & Finance
Cover of the book Crowdsourcing Customer Service by Barry Libert, Jon Spector, Pearson Education
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Barry Libert, Jon Spector ISBN: 9780137082827
Publisher: Pearson Education Publication: February 1, 2010
Imprint: FT Press Language: English
Author: Barry Libert, Jon Spector
ISBN: 9780137082827
Publisher: Pearson Education
Publication: February 1, 2010
Imprint: FT Press
Language: English

This is the eBook version of the printed book.

This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.

 

How your customers can help you deliver higher-quality, lower-cost customer service!

 

Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes–say, to test new products.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This is the eBook version of the printed book.

This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats.

 

How your customers can help you deliver higher-quality, lower-cost customer service!

 

Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes–say, to test new products.

More books from Pearson Education

Cover of the book How to Find a Financial Planner by Barry Libert, Jon Spector
Cover of the book Fundamentals of Action and Arcade Game Design by Barry Libert, Jon Spector
Cover of the book Level 5: World Folk Tales by Barry Libert, Jon Spector
Cover of the book The Truth About Negotiating on the Phone by Barry Libert, Jon Spector
Cover of the book Adobe Premiere Pro CC Classroom in a Book (2019 Release) by Barry Libert, Jon Spector
Cover of the book Learning Regular Expressions by Barry Libert, Jon Spector
Cover of the book Sams Teach Yourself Windows Workflow Foundation (WF) in 24 Hours by Barry Libert, Jon Spector
Cover of the book iMoney by Barry Libert, Jon Spector
Cover of the book Understanding Digital Signal Processing by Barry Libert, Jon Spector
Cover of the book Now You're Thinking by Barry Libert, Jon Spector
Cover of the book Effective C# by Barry Libert, Jon Spector
Cover of the book The Mobile MBA by Barry Libert, Jon Spector
Cover of the book Ordering Disorder by Barry Libert, Jon Spector
Cover of the book Adobe SpeedGrade by Barry Libert, Jon Spector
Cover of the book Visual Studio Tools for Office 2007 by Barry Libert, Jon Spector
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy