Creating Great Visitor Experiences

A Guide for Museums, Parks, Zoos, Gardens & Libraries

Nonfiction, Social & Cultural Studies, Social Science, Archaeology
Cover of the book Creating Great Visitor Experiences by Stephanie Weaver, Taylor and Francis
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Author: Stephanie Weaver ISBN: 9781315431390
Publisher: Taylor and Francis Publication: July 11, 2016
Imprint: Routledge Language: English
Author: Stephanie Weaver
ISBN: 9781315431390
Publisher: Taylor and Francis
Publication: July 11, 2016
Imprint: Routledge
Language: English

Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.

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