Consumer Redressal System and Consumer Protection in India

An Inter-disciplinary Study of Issues, Challenges and Opportunities

The book edited by Prof. Paul has insightful analysis of the present existing scenario of Consumer Disputes Redressal Fora and uncovering who e gamut of i s sues and challenges that has been crept in under various circumstances over the years while delivering the consumer justice in our country established under the benevolent Consumer Protect i on Act , 1986. I t al so provides us pragmatic and effective remedy , and other complimentary arm to tackle the ever rising market menace of market injustice as well as to strengthen the unique quasi-judicial Fora which are supposed to protect the interests of consumer by providing speedy, inexpensive and efficacious remedy by doing away with evils of ordinary court system, and thereby help protect and strengthen the consumer movement in India. The edited volume analysed in depth several vital issues and highlight pragmatic options and/ or solution considering the weaknesses of the present system , namely the Court - annexed mediation mechanism, not as an alternative but as complimentary to fulfill the objectives of the benevolent Act in right earnest (by amending the Act) to reduce to agonizing delay in justice delivery to the aggrieved consumers who approach the Fora. The economic liberalization and globalization have given us choices but this scenario also forced billions of consumers confront daily various kinds of disgruntled powerful opponents who bulldoze consumers and perpetuate market injustice for sheer profit. They need to be dealt with heavy hands by the Fora as envisaged in the Act to check the rising menace of market injustice and thereby help restore the consumer confidence in the Fora.