Complaints and Grievances in Psychotherapy

A Handbook of Ethical Practice

Nonfiction, Health & Well Being, Psychology, Mental Health
Cover of the book Complaints and Grievances in Psychotherapy by Fiona Palmer Barnes, Taylor and Francis
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Author: Fiona Palmer Barnes ISBN: 9781134743858
Publisher: Taylor and Francis Publication: May 14, 1998
Imprint: Routledge Language: English
Author: Fiona Palmer Barnes
ISBN: 9781134743858
Publisher: Taylor and Francis
Publication: May 14, 1998
Imprint: Routledge
Language: English

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

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