Complaint Handling in the Rehabilitation of Aceh and Nias

Experiences of the Asian Development Bank and Other Organizations

Nonfiction, Social & Cultural Studies, Political Science, Government, Public Affairs & Administration, Social Science, Sociology
Cover of the book Complaint Handling in the Rehabilitation of Aceh and Nias by Asian Development Bank, Asian Development Bank
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Author: Asian Development Bank ISBN: 9789292547349
Publisher: Asian Development Bank Publication: October 1, 2010
Imprint: Asian Development Bank Language: English
Author: Asian Development Bank
ISBN: 9789292547349
Publisher: Asian Development Bank
Publication: October 1, 2010
Imprint: Asian Development Bank
Language: English

An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.

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An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.

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