Cashier Number 3 Please

Creating fairer, faster service

Business & Finance, Marketing & Sales, Retailing
Cover of the book Cashier Number 3 Please by Terry Green, Marshall Cavendish International
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Author: Terry Green ISBN: 9789814382588
Publisher: Marshall Cavendish International Publication: March 1, 2012
Imprint: Marshall Cavendish Edition Language: English
Author: Terry Green
ISBN: 9789814382588
Publisher: Marshall Cavendish International
Publication: March 1, 2012
Imprint: Marshall Cavendish Edition
Language: English
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A&E? When was the last time that you had to queue for something and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (“Cashier Number 3, Please!”) for many auto-queuing systems in our banks and post offices today.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A&E? When was the last time that you had to queue for something and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (“Cashier Number 3, Please!”) for many auto-queuing systems in our banks and post offices today.

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