World Scientific Publishing Company: 3040 books

50 Years of Urban Planning in Singapore is an accessible and comprehensive volume on Singapore's planning approach to urbanization. Organized into three parts, the first section of the volume, 'Paradigms, Policies, and Processes', provides an overview of the ideologies and strategies underpinning...

Teaching project management is not an easy task. Part of the difficulty is the one-of-a-kind nature of projects. This book and the software that comes with it (Project Team Builder) present a unique approach to the teaching and training of project management — an approach based on a software tool...

The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and productivity,...

This volume is a report by leading international economic experts on China's economic priorities in the coming years. From various aspects of the domestic and foreign situation, China has now reached a critical juncture in its economic development. Unless China is able to overcome the difficulties...

The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds...

All service organizations face choices concerning the types of products to offer and how to deliver them to customers. Designing a service product is a complex task that requires an understanding of how the core and supplementary services should be combined, sequenced, and delivered to create a value...

In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their satisfaction with it after consumption? Without this understanding, no firm can hope to create and deliver services that will...

Indonesia is on the cusp of transformative take-off, poised to become a major economic power not just in Asia, but also on the global-stage. This book is a pioneering attempt in comprehensively assessing all attributes, conditions and policies for 33 Indonesian provinces and Indonesia's trajectory...

This book is a world-class report by the Asia Competitiveness Institute, updated annually to analyse Indonesia's competitiveness at the provincial level. With 104 indicators covering four environments, the study's unique methodology incorporates comparative strengths and weaknesses. Apart from scores...

Surveys show that financial literacy levels are typically low around the world, despite the widening access to financial services and the increasing financial risks borne by households in many countries. This suggests that there will be mounting challe

Maria A Ressa has been interviewed by The Wall Street Journal (High-Profile Journalist Reshapes Her Role in Terrorism Fight) and Channel NewsAsia (Terrorism Goes Online) The two most wanted terrorists in Southeast Asia — a Malaysian and a Singaporean — are on the run in the Philippines,...

Free Trade Agreements (FTAs) have proliferated in East Asia as regional economies rush to catch up with the rest of the world — but what difference do they make? This book answers that question by providing an up-to-date assessment of the quality and impact of FTAs in the region. Featuring a collection...

This book closely examines one relatively small but significant political phenomenon — Suku in Revolutionary China through a matrix of western social theory: Freud, Marcuse, Arendt, and Ricoeur. Suku is the practice of confessing individual suffering in a political context and in a collective public...

This book recalls, for nonscientific readers, the history of quantum mechanics, the main points of its interpretation, and Einstein's objections to it, together with the responses engendered by his arguments. Most popular discussions on the strange aspects of quantum mechanics ignore the fundamental...