Mcgraw Hill Education: 4584 books

Cover of The No-Cry Discipline Solution: Gentle Ways to Encourage Good Behavior Without Whining, Tantrums, and Tears
by Elizabeth Pantley
Language: English
Release Date: May 11, 2007

Winner of the Disney’s iParenting Media Award for Best Product Have the Terrible Twos become the Terrifying Threes, Fearsome Fours, Frightening Fives, and beyond? Elizabeth Pantley, creator of the No-Cry revolution, gives you advice for raising well-behaved children, from ages 2 through 8 In...
Cover of What Investors Really Want: Know What Drives Investor Behavior and Make Smarter Financial Decisions
by Meir Statman
Language: English
Release Date: November 19, 2010

A pioneer in the field of behavioral finance presents an investment guide based on what really drives investors Perfectly timed to give readers a real edge for investing in post-crash markets Author is a leading authority on the theory and application of behavioral finance and a fixture in The...
Cover of Be Bold and Win the Sale: Get Out of Your Comfort Zone and Boost Your Performance
by Jeff Shore
Language: English
Release Date: January 3, 2014

WHAT’S THE KEY TO SALES SUCCESS? BOLDNESS. "Jeff Shore shows how to gain the essential confidence that is the first step to a great sales career." -- Neil Rackham, bestselling author of SPIN Selling "This book is loaded with great ideas to educate, inspire, and make...
Cover of The Toyota Way : 14 Management Principles from the World's Greatest Manufacturer: 14 Management Principles from the World's Greatest Manufacturer
by Jeffrey Liker
Language: English
Release Date: December 17, 2003

How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor...
Cover of Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition
by Masaaki Imai
Language: English
Release Date: June 22, 2012

The definitive, fully up-to-date guide to continuous improvement in the workplace "An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times,...
Cover of The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
by Peter Pande, Robert Neuman, Roland Cavanagh
Language: English
Release Date: December 14, 2001

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process. The Six Sigma Way Team Fieldbook is a highly practical reference...
Cover of The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Managing Emotions, Trust, and Control to Win Your Customer's Base

by Sriram Dasu, Richard B Chase
Language: English
Release Date: June 28, 2013

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic...
Cover of How To Implement Lean Manufacturing, Second Edition
by Lonnie Wilson
Language: English
Release Date: March 22, 2015

Cutting-edge Lean manufacturing strategies Thoroughly updated with the latest trends and new global case studies, How to Implement Lean Manufacturing, Second Edition, explains how to implement this powerful formula for eliminating waste, controlling quality and inventory, and improving overall performance...
Cover of An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage
by Thomas H. Lee, MD
Language: English
Release Date: November 20, 2015

The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical...
Cover of Factory Physics for Managers: How Leaders Improve Performance in a Post-Lean Six Sigma World
by Edward S. Pound, Jeffrey H. Bell, Mark L. Spearman
Language: English
Release Date: April 4, 2014

From the award-winning developers of Factory Physics—a powerful leadership guide for breakthrough performance A comprehensive guide that cuts through the hodgepodge of copycat initiatives, overblown buzzwords, confusing mathematics, and misguided software, Factory Physics for Managers is a breath...
Cover of The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance
by Linden Brown, Christopher Brown
Language: English
Release Date: December 6, 2013

What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The...
Cover of The New Alpha: Join the Rising Movement of Influencers and Changemakers Who are Redefining Leadership
by Danielle Harlan
Language: English
Release Date: September 30, 2016

Say goodbye to the old model of leadership. SAY HELLO TO THE NEW ALPHAS. If you want to make an impact—in your work, your life, and the world at large—it’s time to scrap the traditional thinking about leadership. The game is changing. Power is shifting. And a brave new movement of leaders...
Cover of Fit From Within : 101 Simple Secrets to Change Your Body and Your Life - Starting Today and Lasting Forever: 101 Simple Secrets to Change Your Body and Your Life - Starting Today and Lasting Forever
by Victoria Moran
Language: English
Release Date: April 17, 2003

"This is the book that everyone plagued with extra pounds has been waiting for."--Richard Carlson, author of Don't Sweat the Small Stuff *"*Fit from Within will provide you with everything you need to know to start living fully and stop dieting. What a relief!" --Christiane...
Cover of Selling to the C-Suite: What Every Executive Wants You to Know About Successfully Selling to the Top
by Nicholas A.C. Read, Dr. Stephen J. Bistritz
Language: English
Release Date: August 18, 2009

It’s the goal of every salesperson: getting access to senior client executives—the C-Level decision makers responsible for approving top-dollar deals. Selling to the C-Suite is the first book that reveals how to land those career-making sales in the words of CEOs themselves! With 60 years...
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