Hill: 7097 books

Cover of Perfect Phrases for Performance Reviews 2/E
by Douglas Max, Robert Bacal
Language: English
Release Date: November 10, 2010

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely...
Cover of Crucial Conversations Skills
by Kerry Patterson, Joseph Grenny, Ron McMillan
Language: English
Release Date: November 18, 2011

How Do You Communicate When the Stakes Are High? Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing...
Cover of Perfect Phrases for Setting Performance Goals, Second Edition
by Douglas Max, Robert Bacal
Language: English
Release Date: November 16, 2010

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second...
Cover of Words that Sell, Revised and Expanded Edition : The Thesaurus to Help You Promote Your Products, Services, and Ideas: The Thesaurus to Help You Promote Your Products, Services, and Ideas
by Richard Bayan
Language: English
Release Date: March 15, 2006

More than 6,000 words and phrases that make the difference between "yadda-yadda-yadda" and copy that sells Looking for a better way to say "authentic?" Words That Sell gives you 57 alternatives. How about "appealing?" Take your pick from 76 synonyms. You'll even...
Cover of Great Work: How to Make a Difference People Love
by David Sturt
Language: English
Release Date: August 12, 2013

THERE'S GREAT WORK ONLY YOU CAN DO. THIS BOOK WILL HELP YOU GET IT DONE. Great work lives inside all of us. The question is: Do we make the contributions we're capable of? Is our best work getting out there? Breaking through? Creating a difference the world loves? We've long been told...
Cover of Winning Body Language : Control the Conversation, Command Attention, and Convey the Right Message without Saying a Word: Control the Conversation, Command Attention, and Convey the Right Message without Saying a Word
by mark bowden
Language: English
Release Date: March 17, 2010

The Unique System of Nonverbal Skills Used by the Most Effective Leaders in Business Today CONTROL THE CONVERSATION, COMMAND ATTENTION, AND CONVEY THE RIGHT MESSAGE--WITHOUT SAYING A WORD Whether you're presenting an idea, delivering a speech, managing a team, or negotiating a deal, your body...
Cover of Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide—From Presentations and Promotions to Communicating and Closing
by Terri Morrison, Wayne A. Conaway
Language: English
Release Date: November 11, 2011

How do you break the ice in the UAE? When do you present a contract in China? How close should you stand to a South Korean? Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do—and what to avoid—in any given sales or marketing situation,...
Cover of Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
by Dr. Rick Brinkman, Dr. Rick Kirschner
Language: English
Release Date: February 27, 2002

The international bestseller--­­more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill....
Cover of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
by Joseph Michelli
Language: English
Release Date: May 20, 2011

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That...
Cover of Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
by Linnda Durre
Language: English
Release Date: January 26, 2010

Proven techniques for dealing with workplace issues successfully Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs. In...
Cover of Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Susan Benjamin
Language: English
Release Date: September 6, 2007

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
Cover of Emotional Vampires: Dealing with People Who Drain You Dry, Revised and Expanded 2nd Edition
by Albert Bernstein
Language: English
Release Date: May 25, 2012

Protect yourself from people who take undue advantage and suck the energy out of your life Emotional Vampires will help you cope effectively with the people in your life that confound you, confuse you, and seem to sap every ounce of your energy. Bestselling author Dr. Al Bernstein shows you...
Cover of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
by Kerry Patterson, Joseph Grenny, Ron McMillan
Language: English
Release Date: May 24, 2013

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers...
Cover of Conversationally Speaking

Conversationally Speaking

Tested New Ways to Increase Your Personal and Social Effectiveness

by Alan Garner
Language: English
Release Date: August 18, 2017

More than a million people have learned the secrets of effective conversation using Conversationally Speaking. This revised edition provides more ways to improve conversational skills by asking questions that promote conversation, learning how to listen so that others will be encouraged to talk, reducing anxiety in social situations and more.
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