Cs Week: 2 books
Rethinking Utility Customer Care
Satisfying Your Always-Connected, Always-On Customers
Language: English
Release Date: March 30, 2015
Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence...
Profiles in Excellence
Utility Chief Customer Officers
Language: English
Release Date: September 20, 2016
Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused...