Tso imprint: 52 books

The Good Clinical Practice Guide is a brand new publication covering the legislation, guidance and good practice that relates to the conduct of clinical trials of medicinal products for human use in the UK. Detailed and authoritative, this guide will provide practical advice about implementing the...

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL®, TOGAF®, COBIT®, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation...

It is essential reading for those intending to take Foundation and Practitioner courses for PRINCE2® 2009. It is also suitable for students undertaking self-study/online training for the exams. Key features: • Syllabus and learning outcomes • 2009 Examinations design and...

PRINCE2® (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured project management method based on experience drawn...

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services....

Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly...

The PRINCE2 Agile guide supports a new qualification which is being offered as an extension for those who already hold a PRINCE2 Practitioner qualification. PRINCE2 Agile is the most up-to-date and relevant view of agile project management methodologies and the only framework covering a wide range...

Management of Value Management (MoV®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is important to note that MoV is as relevant for improving operational efficiency,...

The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services. The efficient...

PRINCE2® (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured project management method based on experience drawn from thousands of project practitioners sponsors, trainers, and academics worldwide.

This guide provides a high level introduction to the PRINCE2® 2009 method covering both the "Managing" and "Directing" publications. It introduces the principles, processes and key themes, and gives practical examples of applying the method in practice. Key features: • Introduction...

How well do you know your traffic signs? Traffic signs play a vital role in directing, informing and controlling road users’ behaviour in an effort to make the roads as safe as possible for everyone. A knowledge of traffic signs is therefore essential, not just for new drivers or riders needing...

This official book is specifically designed to help bus and coach drivers prepare for their Driver Certificate of Professional Competence (Driver CPC). The book focuses on case studies (Module 2 of the Driver CPC test) and the vehicle safety demonstration (Module 4 of the test), complementing the...

Motorcycle Roadcraft is the police handbook for rider training, used by all the emergency services and a key reference for all riding instructors. It's essential reading if you want to develop your riding ability and safety to a more advanced level. This new edition has been revised, updated...