Newroad Publishing imprint: 2 books
The Concierge Manual
The Ultimate Resource for Building Your Concierge and/or Lifestyle Management Company
Language: English
Release Date: September 3, 2012
In this definitive and popular guide, now in its fourth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable...
Going Above and Beyond
Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
Language: English
Release Date: August 1, 2009
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will...