Mcgraw Hill imprint: 4576 books

Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who...

This chapter comes from Lean Six Sigma for Supply Chain Management , written by a master black belt/educator. Neatly condensed into a 10 step process, this book teaches you how to apply the tenets of lean operations (from the Toyota Production System) and Six Sigma management principles to supply chain...

The following is a chapter from the fully updated and revised The Six Sigma Handbook , Third Edition. It covers the management systems and statistical tools that are the foundation of Six Sigma. The book's presentation is based on the DMAIC (Define, Measure, Analyze, Improve, Control) implementation...

This chapter comes from Fibonacci Trading, which shows you how to identify numeric clusters and measure timing signals, in order to achieve the highest rate of profitable trades. Filled with real-world trading situations, the book combines classic trading concepts and Fibonacci analysis to enable you to take advantage of the naturally occurring and recurring patterns within the market.

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve...

Here is a sample chapter from Six Sigma Black Belt Handbook, which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to...

Now you'll know what to say at the right time in any situation ESL specialist Natalie Gast knows from her experience that the workplace presents some unique situations. In this book she presents scenarios, business slang, and other linguistic issues that typical language texts don’t go into--for...

Praise for Strategic Capitalism “Richard D’Aveni understands that managing competition between the United States and China—and their quite different forms of capitalism—will occupy leaders on both sides of the Pacific for decades to come and will shape the first half of the 21st century...

Never feel like a stranger in Germany again! On entering a restaurant, should you find your own table or wait to be seated? What is a suitable topic for small-talk with a stranger? In what circumstances might you ask to borrow ein Handy? All these answers and more can be found in When in Germany,...

Transform yourself from a typical tourist into a connoisseur of German culture! Do you want to travel to Deutschland without feeling like a Dummkopf! To blend in when visiting Berlin? To feel like you belong in Bavaria? When in Germany, Do as the Germans Do makes it simple to navigate the narrow...

COMMEMORATING THE 100th BIRTHDAY OF TAIICHI OHNO Businesses worldwide are successfully implementing the Toyota Production System to speed up processes, reduce waste, improve quality, and cut costs. While there is widespread adoption of TPS, there is still much to be learned about its fundamental principles. This...

Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on...

This chapter comes from Lean Six Sigma for Supply Chain Management , written by a master black belt/educator. Neatly condensed into a 10 step process, this book teaches you how to apply the tenets of lean operations (from the Toyota Production System) and Six Sigma management principles to supply chain...

Here is a sample chapter from Six Sigma Black Belt Handbook, which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to...