Mcgraw Hill imprint: 4576 books

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic...

Cutting-edge Lean manufacturing strategies Thoroughly updated with the latest trends and new global case studies, How to Implement Lean Manufacturing, Second Edition, explains how to implement this powerful formula for eliminating waste, controlling quality and inventory, and improving overall performance...

The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical...

From the award-winning developers of Factory Physics—a powerful leadership guide for breakthrough performance A comprehensive guide that cuts through the hodgepodge of copycat initiatives, overblown buzzwords, confusing mathematics, and misguided software, Factory Physics for Managers is a breath...

The classic guide to warehouse operations—now fully revised and updated with the latest strategies, best practices, and case studies Under the influence of e-commerce, supply chain collaboration, globalization, and quick response, warehouses today are being asked to do more with less. The...

What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The...

Here is a chapter from an updated Design for Six Sigma, Second Edition, which has extensive new chapters and learning modules on innovation, lean product development, computer simulation, and critical parameter management--plus new thread-through case studies. This updated edition provides unrivalled...

Say goodbye to the old model of leadership. SAY HELLO TO THE NEW ALPHAS. If you want to make an impact—in your work, your life, and the world at large—it’s time to scrap the traditional thinking about leadership. The game is changing. Power is shifting. And a brave new movement of leaders...

"This is the book that everyone plagued with extra pounds has been waiting for."--Richard Carlson, author of Don't Sweat the Small Stuff *"*Fit from Within will provide you with everything you need to know to start living fully and stop dieting. What a relief!" --Christiane...

"If you want to be successful, it is this simple. Know what you are doing, love what you are doing. And believe in what you are doing." -- Will Rogers When Chad Smith became Principal Chief, the Cherokee Nation was a chaotic and dysfunctional entity. By the end of his tenure, 12 years...

It’s the goal of every salesperson: getting access to senior client executives—the C-Level decision makers responsible for approving top-dollar deals. Selling to the C-Suite is the first book that reveals how to land those career-making sales in the words of CEOs themselves! With 60 years...

Crescenzi makes frequent appearances on CNBC, Bloomberg, and NBC's “Wall Street Journal Report with Maria Bartiromo” and he has acted as advisor to members of the White House The author is a featured columnist for thestreet.com's” Real Money” and has a strong professional following The book covers all major instruments and investment choices

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.” —Professor Yoshio Kondo The Book That Goes Beyond Six Sigma and Lean ....

Written by noted AP photographer and photoeditor Brian Horton, this is an insider’s manual to one of the most glamorous and exciting media professions. Emphasizing the creative process behind the photojournalist’s art, Brian Horton draws upon his three decades of experience, as well as the experiences...