Mcgraw Hill Education imprint: 4218 books
by Frank Cooper
Language: English
Release Date: August 28, 2009
Language: English
Release Date: August 28, 2009
Positive Service Gets Positive Results— Every Time!
Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass...
Leadership Without Excuses: How to Create Accountability and High-Performance (Instead of Just Talking About It)
How to Create Accountability and High-Performance (Instead of Just Talking About It)
Language: English
Release Date: August 31, 2008
IT’S TIME FOR YOU TO INCREASE EMPLOYEE ACCOUNTABILITY—NO EXCUSES!
“Very engaging! Grimshaw and Baron provide practical coaching points on how to translate leadership intentions into results.”
DAVE HILFMAN, SENIOR VICE PRESIDENT, CONTINENTAL AIRLINES
“A timely collection of...
by Alan Weiss
Language: English
Release Date: September 15, 2010
Language: English
Release Date: September 15, 2010
Make your move into, or improve your position in, the powerful world of professional speaking
If you think you have what it takes to speak professionally, or you've already been doing so with insufficient reward, now is the time to make your move.
Bestselling business author and Professional...
by Talane Miedaner
Language: English
Release Date: April 16, 2010
Language: English
Release Date: April 16, 2010
Bestselling author offers a step-by-step program to making the right choices about a new career move
Don't fear taking the leap into a new career with this seven step program from bestselling author and life coach Talane Miedaner. Whatever the situation or economic environment, Coach Yourself...
How to Measure Training Results
A Practical Guide to Tracking the Six Key Indicators
Language: English
Release Date: February 22, 2002
How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:
Includes dozens of reproducible tools and processes for training evaluation
Shows how to measure both financial and intangible/non-financial results
Motivate Like a CEO: Communicate Your Strategic Vision and Inspire People to Act!
Communicate Your Strategic Vision and Inspire People to Act!
Language: English
Release Date: January 14, 2009
“An exciting read, you won’t want to put Motivate Like a CEO down until you’ve mastered all of its secrets!”
Marshall Goldsmith, New York Times bestselling author of What Got You Here Won’t Get You There
"Motivated leaders are rare, yet everyone seeks to become one. The greatness...
The No-Cry Discipline Solution: Gentle Ways to Encourage Good Behavior Without Whining, Tantrums, and Tears
Foreword by Tim Seldin
Language: English
Release Date: May 11, 2007
Winner of the Disney’s iParenting Media Award for Best Product
Have the Terrible Twos become the Terrifying Threes, Fearsome Fours, Frightening Fives, and beyond? Elizabeth Pantley, creator of the No-Cry revolution, gives you advice for raising well-behaved children, from ages 2 through 8
In...
by Meir Statman
Language: English
Release Date: November 19, 2010
Language: English
Release Date: November 19, 2010
A pioneer in the field of behavioral finance presents an investment guide based on what really drives investors
Perfectly timed to give readers a real edge for investing in post-crash markets
Author is a leading authority on the theory and application of behavioral finance and a fixture in The...
by Jeff Shore
Language: English
Release Date: January 3, 2014
Language: English
Release Date: January 3, 2014
WHAT’S THE KEY TO SALES SUCCESS? BOLDNESS.
"Jeff Shore shows how to gain the essential confidence that is the first step to a great sales career." -- Neil Rackham, bestselling author of SPIN Selling
"This book is loaded with great ideas to educate, inspire, and make...
The Toyota Way : 14 Management Principles from the World's Greatest Manufacturer: 14 Management Principles from the World's Greatest Manufacturer
14 Management Principles from the World's Greatest Manufacturer
Language: English
Release Date: December 17, 2003
How to speed up business processes, improve quality, and cut costs in any industry
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor...
by Masaaki Imai
Language: English
Release Date: June 22, 2012
Language: English
Release Date: June 22, 2012
The definitive, fully up-to-date guide to continuous improvement in the workplace
"An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times,...
by Peter Pande, Robert Neuman, Roland Cavanagh
Language: English
Release Date: December 14, 2001
Language: English
Release Date: December 14, 2001
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.
The Six Sigma Way Team Fieldbook is a highly practical reference...
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Managing Emotions, Trust, and Control to Win Your Customer's Base
Language: English
Release Date: June 28, 2013
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what’s driving your customer's behavior?
NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time.
In this economic...
by Lonnie Wilson
Language: English
Release Date: March 22, 2015
Language: English
Release Date: March 22, 2015
Cutting-edge Lean manufacturing strategies
Thoroughly updated with the latest trends and new global case studies, How to Implement Lean Manufacturing, Second Edition, explains how to implement this powerful formula for eliminating waste, controlling quality and inventory, and improving overall performance...