Jossey Bass imprint: 1362 books
How to Talk to Customers
Create a Great Impression Every Time with MAGIC
Language: English
Release Date: January 7, 2011
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service...
When Growth Stalls
How It Happens, Why You're Stuck, and What to Do About It
Language: English
Release Date: February 17, 2009
One of the toughest lessons every business leader learns is how hard it is to generate sustained growth. Stalled growth is the rule, not the exception--even for the best-managed companies. That's especially true in unpredictable economic environments such as the one we're experiencing today.
McKee...
Undercover Boss
Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere
Language: English
Release Date: October 19, 2010
"For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions."
—Forbes
On February 7, 2010 the CBS television series Undercover Boss USA premiered to a staggering 38.6 million viewers, the largest post-Super Bowl audience for a new...
FERPA Clear and Simple
The College Professional's Guide to Compliance
Language: English
Release Date: August 21, 2009
This vital resource offers higher education administrators—and anyone responsible for education records and the management of student information—a timely guide that will aid in the establishment of policies, procedures, and practices compliant with the federal Family Educational Rights and Privacy...
Disciplined Dreaming
A Proven System to Drive Breakthrough Creativity
Language: English
Release Date: January 13, 2011
A 5-part process that will transform your organization — or your career — into a non-stop creativity juggernaut
We live in an era when business cycles are measured in months, not years. The only way to sustain long term innovation and growth is through creativity-at all levels of an organization....
Big Brown
The Untold Story of UPS
Language: English
Release Date: December 8, 2010
Although its brown vans are on every block and its delivery service reaches more than 200 countries, UPS is among the world’s most underestimated and misunderstood companies.
For the first time, a UPS “lifer” tells the behind-the-scenes story of how a small messenger service became a...
Still Surprised
A Memoir of a Life in Leadership
Language: English
Release Date: October 26, 2010
An intimate look at the founding father of the modern leadership movement Warren Bennis is an acclaimed American scholar, successful organizational consultant and author, and an expert in the field of leadership. His much awaited memoir is filled with insights about the successes and failures from...
The Age of Heretics
A History of the Radical Thinkers Who Reinvented Corporate Management
Language: English
Release Date: October 3, 2008
In this second edition of his bestselling book, author Art Kleiner explores the nature of effective leadership in times of change and defines its importance to the corporation of the future. He describes a heretic as a visionary who creates change in large-scale companies, balancing the contrary truths...
Forces for Good
The Six Practices of High-Impact Nonprofits
Language: English
Release Date: April 25, 2012
An updated edition of a groundbreaking book on best practices for nonprofits
What makes great nonprofits great? In the original book, authors Crutchfield and McLeod Grant employed a rigorous research methodology derived from for-profit books like Built to Last. They studied 12 nonprofits that...
The Leader of the Future 2
Visions, Strategies, and Practices for the New Era
Language: English
Release Date: February 17, 2011
The Leader of the Future 2 follows in the footsteps of the international bestseller The Leader of the Future, which has been translated into twenty-eight languages, and is one of the most widely distributed edited collections on leadership to date.
In twenty-seven inspiring and insightful essays,...
Kids Inventing!
A Handbook for Young Inventors
Language: English
Release Date: December 3, 2010
Have you ever seen inventors on TV or in the newspaper and thought, "That could be me!" Well, it certainly could—and this book shows you how. Kids Inventing! gives you easy-to-follow, step-by-step instructions for turning your ideas into realities for fun, competition, and even profit.
From...
You Can't Predict a Hero
From War to Wall Street, Leading in Times of Crisis
Language: English
Release Date: August 6, 2009
The unique story of Wall Street legend Joe Grano—six defining moments in courage, leadership, and determination that will inspire readers of every age, and at every stage in life
From Vietnam to 9/11, from the market crash of '87 to today's financial crisis, Wall Street legend Joe Grano has...
by Morton Mandel
Language: English
Release Date: November 8, 2012
Language: English
Release Date: November 8, 2012
American business leader, entrepreneur, and noted philanthropist Morton Mandel shares lessons he gleaned from co-founding and leading, along with his brothers Jack and Joe, Premier Industrial Corporation, a major industrial parts and electronic components manufacturer and distributor. Now for readers...
Winning Across Global Markets
How Nokia Creates Strategic Advantage in a Fast-Changing World
Language: English
Release Date: March 2, 2010
Lessons for attaining global competitiveness, one market at a time, from international business giant Nokia
Winning Across Global Markets examines how 145-year-old Nokia grew from a paper mill in Finland to a multinational telecommunications leader. Why are Nokia's lessons critical for other...