Vanduinkerken: 2 books
Leading Libraries
How to Create a Service Culture
Language: English
Release Date: May 1, 2015
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as...
The Challenge of Library Management
Leading with Emotional Engagement
Language: English
Release Date: January 1, 2011
Change is inevitable and essential to any functioning institution. But change can be stressful, especially when it upsets established routines and patterns. Library managers need to be able to lead staff through episodes of change while remaining empathetic, and this book shows them how to Engage...