Satisfying Your Always-Connected, Always-On Customers
by
Todd W. Arnold
Language: English
Release Date: March 30, 2015
Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence...