The Disney Institute: 1 book

Book cover of Be Our Guest: Revised and Updated Edition

Be Our Guest: Revised and Updated Edition

Perfecting the Art of Customer Service

by The Disney Institute, Theodore Kinni
Language: English
Release Date: December 16, 2011

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
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