Suzanne Van Hove: 3 books
Pragmatic Application of Service Management
The Five Anchor Approach
Language: English
Release Date: December 15, 2016
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL, and CMMI-SVC. This practical...
It's All About Relationships
What ITIL doesn't tell you
Language: English
Release Date: July 2, 2013
A unique holistic approach to ITIL in the real world As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between...
by Claire Agutter, Johann Botha, Suzanne D. van Hove
Language: English
Release Date: December 13, 2018
Language: English
Release Date: December 13, 2018
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation...