Susannah Clarke: 2 books

Implementing ISO 9001:2015

Thrill your customers and transform your cost base with the new gold standard for business management

by Jan Gillett, Paul Simpson, Susannah Clarke
Language: English
Release Date: November 16, 2015

The latest edition of ISO 9001, published in 2015, is changing the way organisations are run worldwide. No longer is it sufficient simply to check on an organisation’s quality management system: the revision demands that auditors assess the leadership and management of the quality system. This brings...

Doing Relationship-Based Social Work

A Practical Guide to Building Relationships and Enabling Change

by John Mclaughlin, James Marshall, Julia Alexander
Language: English
Release Date: March 21, 2017

Relationships and communication are the foundation of good social work practice. This book offers a new model, drawn from research and practical experience, which describes how to carry out effective relationship-based social work. Doing Relationship-Based Social Work provides a refreshing...