Stephen Mossop: 6 books

The Alphabet Bears are a unique set of characters - some are silly, some are cute, some are downright horrible! They all share one thing in common, though - each of their names starts with a different letter of the alphabet. Come and meet Archibald the librarian, Gwendolyn and her cats, the delinquent...

The Alphabet Bears are a unique set of characters - some are silly, some are cute, some are downright horrible! They all share one thing in common, though - each of their names starts with a different letter of the alphabet. Come and meet Archibald the librarian, Gwendolyn and her cats, the delinquent...

Four different stories - four very different Christmases…. Frost At MidnightJake’s love for his new wife and son is offset only by the fact that he’s just lost his job at the Christmas Tree farm (but then, who buys Christmas trees after Christmas Eve?), and the fact that they’re going...

Matthew Crawford is lost and wind-blown, a dead leaf dropped into a remote corner of an unfamiliar world. Then he meets Bridie, as grounded and as planted in the landscape as the ancient granite ley-line bridge she watches over. As she absorbs him into her world, the more he realises that here he...

Academic libraries undergo episodes of strategic change. Transformational change may be seen as fundamentally different from other kinds of change. A part of this process is often deep level cultural change. At the individual level this may be traumatic, but at the strategic level, such change can...

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing...