Shep Hyken: 3 books
Amaze Every Customer Every Time
52 Tools for Delivering the Most Amazing Customer Service on the Planet
Language: English
Release Date: September 3, 2013
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great....
The Convenience Revolution
How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Language: English
Release Date: October 2, 2018
Convenience is King
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.
There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk,...
by Hyken,Shep
Language: English
Release Date: April 5, 2011
Language: English
Release Date: April 5, 2011
Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller...