Shep: 8 books
Amaze Every Customer Every Time
52 Tools for Delivering the Most Amazing Customer Service on the Planet
Language: English
Release Date: September 3, 2013
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great....
by Hyken,Shep
Language: English
Release Date: April 5, 2011
Language: English
Release Date: April 5, 2011
Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller...
They Call Me Supermensch
A Backstage Pass to the Amazing Worlds of Film, Food, and Rock’n’Roll
Language: English
Release Date: September 20, 2016
An eye-popping peek into entertainment industry from the magnetic force who has worked with an impeccable roster of stars throughout his storied career.
In the course of his legendary career as a manager, agent, and producer, Shep Gordon has worked with, and befriended, some of the biggest...
The Transformation of Title IX
Regulating Gender Equality in Education
Language: English
Release Date: March 6, 2018
One civil rights-era law has reshaped American society—and contributed to the country's ongoing culture wars
Few laws have had such far-reaching impact as Title IX of the Education Amendments of 1972. Intended to give girls and women greater access to sports programs and other courses of...
The Convenience Revolution
How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Language: English
Release Date: October 2, 2018
Convenience is King
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.
There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk,...
Helping Grieving People - When Tears Are Not Enough
A Handbook for Care Providers
Language: English
Release Date: May 9, 2011
Helping Grieving People – When Tears Are Not Enough is a handbook for care providers who provide service, support and counseling to those grieving death, illness, and other losses. This book is also an excellent text for academic courses as well as for staff development training. The author addresses...
Rockhounding California
A Guide to the State's Best Rockhounding Sites
Language: English
Release Date: June 19, 2012
A complete guide and source-book brimming with advice on collecting and preparing gems and minerals .
Dollhouse Furnishings for the Bedroom and Bath
Complete Instructions for Sewing and Making 44 Miniature Projects
Language: English
Release Date: May 5, 2014
Complete guide to miniature woodworking, sewing, plus step-by-step instructions for 44 elegant dollhouse projects — quilts, pillows, towels, bedroom, ensembles, more.