Sharon H Mastracci: 3 books
Emotional Labor and Crisis Response: Working on the Razor's Edge
Working on the Razor's Edge
Language: English
Release Date: December 18, 2014
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Emotional Labor: Putting the Service in Public Service
Putting the Service in Public Service
Language: English
Release Date: December 18, 2014
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful...
Breaking Out of the Pink-Collar Ghetto: Policy Solutions for Non-College Women
Policy Solutions for Non-College Women
Language: English
Release Date: July 22, 2016
Widely interdisciplinary in appeal, this book reports on the successes of innovative training opportunities for non-college women who end up in low-paying, low-mobility, pink-collar jobs. The author examines the relative effectiveness of various programs in helping these women gain access to high-wage,...