Robert Spector: 2 books
Amazon.com
Get Big Fast
Language: English
Release Date: March 17, 2009
In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce."
Yet for all the media exposure, the inside story of Amazon.com...
The Nordstrom Way to Customer Experience Excellence
Creating a Values-Driven Service Culture
Language: English
Release Date: August 30, 2017
"Top Ten Business Books For 2017" - Forbes
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom...