Robert Hiebeler: 2 books

This book shows a new way of seeing and describing business processes. Robert Hiebelers methodology and presentation style simplifies and clarifies the pertinent actions and procedures that make up each process, from beginning to end. As processes are mapped, a common language will emerge that allows...

Process Visibility helps everyone - employees, customers, and partners, alike - see and understand an organizations operations from beginning to end. And in so doing, it creates a common language that enables people to capture, share, and create institutional knowledge with ease. Competency spreads throughout...