Rick Delisi: 1 book
The Effortless Experience
Conquering the New Battleground for Customer Loyalty
Language: English
Release Date: September 12, 2013
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?
In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about...
