Rajesh K Tyagi: 1 book
A Complete and Balanced Service Scorecard
Creating Value Through Sustained Performance Improvement
Language: English
Release Date: July 1, 2008
In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage...
