Professor Leslie Willcocks: 2 books
The Rise of Legal Services Outsourcing
Risk and Opportunity
Language: English
Release Date: February 27, 2014
Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing...
by Professor Mary Lacity, Professor Leslie Willcocks
Language: English
Release Date: April 23, 2015
Language: English
Release Date: April 23, 2015
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises,...