Peter Trujillo: 2 books

There has never been a Customer Loyalty Guide like this. Customer Loyalty 43 Success Secrets is not about the ins and outs of Customer Loyalty. Instead, it answers the top 43 questions that we are asked and those we come across in our forums, consultancy and education programs. It tells you exactly...

A transformational approach to conflict argues that conflicts must be viewed as embedded within broader relational patterns and social and discursive structures. Central to this book is the idea that the origins of transformation can be momentary, situational, and small-scale or large-scale and systemic....