Paul Lillrank: 2 books
Designing Service Machines
Translating Principles of System Science to Service Design
Language: English
Release Date: June 29, 2018
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes...
The Logics of Healthcare
The Professional’s Guide to Health Systems Science
Language: English
Release Date: January 3, 2018
Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production, and production...