Patricia O Connell: 5 books

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the...

Every day, seemingly intelligent and successful companies make headline news for poor decisions that can cause their business to stumble and make many of us scratch our heads in wonder. Why would such a successful business make "that" strategic decision? Neil Smith, with more than 20 years...

Have you noticed that some women can't be trusted? Despite an angelic exterior, they secretly plot to undermine you. Has treachery and betrayal become more of a problem? Are women getting meaner, or is it just your imagination. Read this compelling first-hand account that weaves in some supporting scientific research.

This book brings together new essays by leading cultural critics who have been influenced by the groundbreaking scholarship of Richard Helgerson. The original essays penned for this anthology evince the ongoing impact of Helgerson’s work in major critical debates including national identity, literary...

With tourism accounting for approximately thirty percent of the Caribbean's GDP and twenty-four percent of employment, a link between the sex trade and the tourism industry has gained recent attention. Shifts in global production, an increase of disposable income for pleasure and recreation, and a...