Noah Fleming: 3 books
Dealing with Difficult Customers
How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Language: English
Release Date: November 20, 2017
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you...
Evergreen
Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Language: English
Release Date: January 7, 2015
Your company would not be where it’s at today without your loyal customers. And yet how much time is spent toward improving and increasing value among your steady core versus the time--and money!--spent on obtaining new leads, getting through closed doors, and eventually realizing you’ve been...
The Customer Loyalty Loop
The Science Behind Creating Great Experiences and Lasting Impressions
Language: English
Release Date: November 21, 2016
How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming...