Monica Sharma: 6 books

Monica Sharma describes how we can source our inner capacities and wisdom to manifest change that embodies universal values such as dignity, compassion, fairness, and courage. Drawing on more than twenty years of work for the United Nations and elsewhere, she presents a radical new approach to transformational...

Beach Management is dedicated to building long term relationships by taking care of business, so time at the beach is a fun one. In some jurisdictions the terms sea defense and coastal protection are used to mean, respectively, defense against flooding and erosion. The term coastal defence is the...

The tourism and hospitality industry in most destinations is dominated by small and medium-sized enterprises (SMEs), including small hotels, guesthouses, cafes and restaurants. While a destination may be seen by potential customers as a coordinated set of "places to say and things to do,"...

Service is about people, how they relate to one another, fulfill each other’s needs, and ultimately care for each other. Customer service is directly related to tourism because the travel industry is based on money, and without customers, there is no income. Throughout the tourism industry, good...

Throughout human history, until the 20 Century, the opportunities and luxuries afforded by tourism were severely limited, or almost non-existent. However, as technology improved modes of transportation, and the information explosion took a firm rooting in the world social ethos, tourism gained steady...

Restaurant marketing, human resources, operations and training are inextricably connected. It has been said that great restaurant marketing will kill a bad operation faster. That’s simply because if you drive customers to visit your restaurant, and then they have a bad experience, they will feel...