How to Delight and Astound Your Customers and Win Them for Life
by
T. Scott Gross, Andrew Szabo, Michael Hoffman
Language: English
Release Date: August 2, 2016
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put...