Micah Solomon: 4 books
The Heart of Hospitality
Great Hotel and Restaurant Leaders Share Their Secrets
Language: English
Release Date: October 11, 2016
Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel...
Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
Language: English
Release Date: April 14, 2010
Customer service experts Leonardo Inghilleri and Micah Solomon’s anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive...
Ignore Your Customers (and They'll Go Away)
The Simple Playbook for Delivering the Ultimate Customer Service Experience
Language: English
Release Date: January 14, 2020
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
When it comes to delivering great customer service and customer experience, many companies miss the mark. But there’s no reason this should include you...
High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Language: English
Release Date: May 26, 2012
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service...