The Next Step for Lean in Financial Services
by
Menno R. Van Dijk MSc
Language: English
Release Date: November 29, 2013
When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missingthe fun factor: experiments, improvements, a supportive management style, and teamwork....