Reducing Fraud and Other Excess Costs in Warranty and Service Operations
by
Matti Kurvinen, Ilkka Töyrylä, D. N. Prabhakar Murthy
Language: English
Release Date: May 26, 2016
Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed...