Martin Newman: 9 books

Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused...

Aspects of the urban food truck phenomenon, including community economic development, regulatory issues, and clashes between ethnic authenticity and local sustainability. The food truck on the corner could be a brightly painted old-style lonchera offering tacos or an upscale mobile vendor serving...

**An “**engrossing collection of rigorously researched articles” from Elizabeth Warren, Jared Bernstein, William Julius Wilson, and more (Publishers Weekly). Can the wealthiest nation in the world do anything to combat the steadily rising numbers of Americans living in poverty—or the...

Misfits are often confused with outcasts. Yet misfits rather find themselves in-between that which fits and that which does not. This volume is interested in this slipperiness of misfits and explores the blockages and the promises of such movements, as well as the processes and conditions that produce...

The first collection of its kind to examine tourism as a complicated and vital force in southern history, culture, and economics. Anyone who has seen Rock City, wandered the grounds of Graceland, hiked in Great Smoky Mountains National Park, or watched the mermaids swim at Weeki Wachee knows...

Hospice chaplains have traditionally played a unique part in palliative care, providing human compassion and support to help ease life's final chapter. This book thoughtfully tackles the question at the heart of modern hospice chaplaincy: do chaplains have a distinctive role in an increasingly secular...

The Psychic Life of Racism in Gay Men’s Communities engages in the necessarily complex task of mapping out the operations of racialized desire as it circulates among gay men. In exploring such desire, the contributors to this collection consider the intersections of privilege and marginalization...

First Published in 1995. Routledge is an imprint of Taylor & Francis, an informa company.

There is a growing demand for cocoa. However, cultivation is dependent on ageing trees with low yields and increasing vulnerability to disease. There is growing concern about the environmental impact of cultivation in areas soil health and biodiversity. There is therefore an urgent need to make cocoa...