Markus Edgar Hormess: 1 book
This Is Service Design Doing
Applying Service Design Thinking in the Real World
Language: English
Release Date: January 2, 2018
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops,...
