Marja Gastelaars: 1 book
The Public Services under Reconstruction
Client experiences, professional practices, managerial control
Language: English
Release Date: January 13, 2009
This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly addresses...
