Leonardo Inghilleri: 1 book
Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
Language: English
Release Date: April 14, 2010
Customer service experts Leonardo Inghilleri and Micah Solomon’s anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive...
